Refund policy

All sales are final. We do not accept returns or issue refunds for change of mind, sizing issues, or any reason other than a manufacturing defect or an order error on our part.

Defective, Damaged, or Incorrect Items — Full Refund or Replacement

If your item arrives defective, damaged, or incorrect, we will process a full refund to your original payment method or send a free replacement — your choice.

•⁠ ⁠Report window:

Please contact us within 7 days of delivery.

•⁠ ⁠What to include:

Your order number, a brief description of the issue, and clear photos of the item and packaging.

•⁠ ⁠Email:

support@yourstore.com

If a return is required, we will provide a prepaid return label along with return instructions. Items sent back without prior authorization will not be accepted.

Non-Returnable / Non-Refundable Items

Because all sales are final, we do not accept returns or refunds for:

•⁠ ⁠Change-of-mind purchases

•⁠ ⁠Sizing or fitting issues

•⁠ ⁠Sale items or gift cards

•⁠ ⁠Personal care products (if applicable)

•⁠ ⁠Customized or personalized products

•⁠ ⁠Hazardous materials, flammable liquids, or gases

•⁠ ⁠Perishable goods such as food, flowers, or plants

Refund Processing Time

Once your claim is approved and the returned item is received (if required), refunds are processed within 5–10 business days to your original payment method.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the legal right to cancel or return their order within 14 days for any reason and without justification.

To qualify, items must remain unused, unworn, and in original packaging.

If you have any questions regarding this policy, please contact us at:

support@yourstore.com